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Many organizations are still looking to reduce operational expenses while increaing overall efficiency. Here are 10 ways that you may be able to cut IT operations costs in your organization.
Network Computing
December 15, 2007
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5. Get a process assessment. Many operations environments have a lot of inefficient processes. If you are not using ITIL, COBIT or another best practice, it may be worth the small investment to see if you improve your workflow and save dollars.
4. Automate event management. Using advanced rules and automation, you can correlate and escalate many issues that impact overall mean-time-to-repair (MTTR). Most tools have this capability, but few organizations have implemented it. This can reduce the number of operations staff needed to monitor event lists.
3. Develop Quick-Ramp-Up-Guides (Q-RUGS). Most operations environments have higher than average turnover. With Q-RUGS, you can reduce the ramp-up time for new staff and lessen the impact if an individual leaves the group. These are far better than exhaustive training documents and can be used as reference guides on the job.
2. Operations tool integration. If you don't have your fault or performance management system integrated, or they can't communicate to your trouble-ticketing system you are not making best use of the tools. Integrating the platforms can save substantial time during the year and is well worth the investment, as staff will not have to correlate information from multiple systems to determine what the true problem is and then report in another system.
1. Consolidate software vendors. In most organizations, there are software tools performing duplicate functions. This could include polling to monitor performance, faults, or other key functions. Eliminating vendors will reduce your annual maintenance bill and reduce staff time to keep the system up and running.
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